Chat Bot
Power Virtual Agent | Configure Fallback
Category: AI,Chat Bot,Power Automate,Power Platform,Power virtual Agent,Uncategorized Author: Manonmani V S Date: 4 months ago Comments: 0

Yay! With “Fallback” option now, your Bot can give up if it doesn’t undestand the user utterance. Take a look at the screenshot below: (Without Fallback option) The Bot doesn’t understand the user utterance “Shibasakura”, and it asks the same question twice to the customer before escalating it. While it’s fine for the bot to […]
Source: Mano