Dyanmics CRM
Insert knowledge article in email – 2020 Release wave 2
Category: 2020 Release Wave 2,Dyanmics CRM,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 2 months ago Comments: 0

Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The new Insert Knowledge Article button in the command bar for email. Agents can now search for the article without losing the context Agents can preview and insert … Continue reading “Insert knowledge article in email – 2020 Release wave 2”
Source: Nishant Rana