You have your customer data and I am gonna show you how to create rich Customer Segments and get an AI-driven Insight on your Segments. By segmenting your huge customer data, you can now take targeted action on your customers. Take right Action on right Customer at right Time By Microsoft Segments enable you to […]
How I wish we have prediction models in Dinosaur era – would have saved the species! Yes, our customers might be churning out. There might be various factors contributing the to churn risk of our customer. How do we predict churn and retain our customers? AI is a game changer With Microsoft Dynamics 365 Customer […]
Dynamics 365 Market Insights Preview to be discontinued. Service for all existing customers ended on May 11 2020. Are these features lost ? not at all these features will be incorporated into Dynamics 365 Customer Insights and Microsoft Bing Industry updates.
If you are wondering what are the other two products which these features will be included I have covered below.
Microsoft Bing Industry Updates
When you subscribe to the Bing Industry updates you can stay up-to-date with what is happening in the industry which you have selected. Every day you will receive an email with updates.
Dynamics 365 Customer Insights
Dynamics 365 Customer Insights provides a customer data platform which can be used to tap-into the insights and power personalized customer experiences. This is powerful to present unified customer data across the full range of sources you have linked to the customer insights and it provides 360-degree customer view.
Dynamics 365 Layout
Dynamics 365 Layout to be discontinuedand it will not be offered as a separate application in the future. The features and layout capabilities will be incorporated into Dynamics 365 Guides. Furthermore, D365 Layout will no longer be offered to new customers from June 1, 2020. and existing customers will be able to use the application until December 31, 2021, or when their subscription ends, whichever is earlier as per Microsoft.
Dynamics 365 Guides
Microsoft Dynamics 365 Guides is a mixed reality application integrates with Microsoft HoloLens which helps the employees to learn new tasks and to provide step-by-step instructions that guide them for an example how to use the tools and parts at factory. Best thing is that you wouldn’t require coding skills to create these mixed-reality guides.
Thanks for reading this blog post and will see you again in the next post.
How well do you know your customer? Understanding your customer is crucial for a successful customer journey. Dynamics 365 Customer Insights comes with AI capabilities to better understand your customer by unifying the historic customer data – and its absolutely a no-code/low-code platform. If you haven’t had a chance to have a 360 degree view […]