Microsoft Dynamics 365
Rich text editor control in Dynamics 365 – 2020 Release Wave 2
Category: 2020 Release Wave 2,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 1 day ago Comments: 0

2020 Release wave 2 bring the configurable PCF Control, which we can now use for our multiline text input field. Enable early access to 2020 release wave 2 Below we have added the Rich Text Editor Control for the Description field in the Case Form. The field properties The control within the form with all the … Continue reading “Rich text editor control in Dynamics 365 – 2020 Release Wave 2”
Source: Nishant Rana


Insert knowledge article in email – 2020 Release wave 2
Category: 2020 Release Wave 2,Dyanmics CRM,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 2 days ago Comments: 0

Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The new Insert Knowledge Article button in the command bar for email. Agents can now search for the article without losing the context Agents can preview and insert … Continue reading “Insert knowledge article in email – 2020 Release wave 2”
Source: Nishant Rana


D365 CE- Incident management integration with SAP Qualtrics – Part 3
Category: Microsoft Dynamics 365 Author: Nishant Rana Date: 3 days ago Comments: 0

Originally posted on Rahul Tiwary CRM Blogs:
In part 3 of my blog , I am going to explain about how I have use Common Data Connector (CDS) to call qualtrics API’s and update back the response in D365 CE. Login to power platforms and go to flows I have achieved my scenario using 2…
Source: Nishant Rana


Timeline control enhancements in Dynamics 365 – 2020 release wave 2
Category: 2020 Release Wave 2,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 3 days ago Comments: 0

Check all the enhancements that were added in 2020 Release wave 1 in Timeline control https://nishantrana.me/2020/02/25/rich-notes-and-filter-enhancements-in-dynamics-365-timeline-control-2020-release-wave-1/ Below are some of the new features added in 2020 Release wave 2 Enable early access to 2020 release wave 2 Expand and collapse records in timeline All records expanded inside timeline control shows its content and the icons to … Continue reading “Timeline control enhancements in Dynamics 365 – 2020 release wave 2”
Source: Nishant Rana


Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2
Category: 2020 Release Wave 2,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 6 days ago Comments: 0

With 2020 release wave 1, we had new features added in Knowledge management for increased productivity https://nishantrana.me/2020/02/19/enhancements-in-knowledge-capabilities-in-dynamics-365-customer-service-2020-release-wave-1/ Opt-in for release 2020 wave 2 https://nishantrana.me/2020/08/05/enable-early-access-2020-release-wave-2-dynamics-365/ Now with release 2020 wave 2, we have a few more changes added to editing and view experience related to Knowledge articles. The authors can create a collapsible section The same … Continue reading “Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2”
Source: Nishant Rana


Enhanced email for timeline in Dynamics 365 – 2020 release wave 2
Category: 2020 Release Wave 2,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 1 week ago Comments: 0

With 2020 release wave 1, we had seen a couple of enhancements in Email experience https://nishantrana.me/2020/02/24/enhanced-email-experience-for-agents-in-dynamics-365-customer-service-2020-release-wave-1/ now this has been extended to Email within the Timeline section Enable early access to 2020 release wave 2 Navigate to App Settings in Sales Hub, and click Manage for Enhanced email for timeline Enable it and save. Let … Continue reading “Enhanced email for timeline in Dynamics 365 – 2020 release wave 2”
Source: Nishant Rana


Enable early access 2020 release wave 2 – Dynamics 365
Category: 2020 Release Wave 2,Dynamics 365,Microsoft Dynamics 365 Author: Nishant Rana Date: 1 week ago Comments: 0

Finally, now we have the opportunity to opt-in for early access to release wave 2, to validate the new features in a non-production environment. The features will be generally available on October 1, 2020. Get all the details on the key dates and FAQ here https://docs.microsoft.com/en-gb/dynamics365/get-started/release-schedule#key-dates-for-the-2020-release-wave-2 To opt-in Log in to the Admin Portal https://docs.microsoft.com/en-gb/dynamics365/get-started/release-schedule#key-dates-for-the-2020-release-wave-2 … Continue reading “Enable early access 2020 release wave 2 – Dynamics 365”
Source: Nishant Rana


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