Microsoft Dynamics CRM 20
ARC and SLA Migration tool (Preview) in Dynamics 365 – 2020 Release Wave 2
Category: 2020 Release Wave 2,Dynamics 365,Microsoft Dynamics 365,Microsoft Dynamics CRM 20 Author: Nishant Rana Date: 2 months ago Comments: 0

With 2020 Release Wave 1, new experience was added for administrators which uses Power Automate for defining rules, conditions, and actions for SLA and Automatic create and update records rule. https://nishantrana.me/2020/02/26/automatic-record-creation-and-update-rules-enhancements-in-dynamics-365-customer-service-2020-release-wave-1/ Now 2020 Release Wave 2 provides a tool to migrate the existing rules and SLA from classic app to the Customer Service Hub that … Continue reading “ARC and SLA Migration tool (Preview) in Dynamics 365 – 2020 Release Wave 2”
Source: Nishant Rana